Ideas for better scheduling

30 Workforce Management Questions, Answered Simply

A plain-English guide to the WFM terms and decisions people ask about most, from SLA and AHT to forecasting, staffing, intraday management, and AI.

Why Enterprise WFM Tools Often Become a Scheduling Nightmare, and What Teams Need Instead

A practical look at why enterprise WFM tools often frustrate planners and managers, where the pain shows up, and what teams should look for instead.

Common Complaints About When I Work, and When Teams Start Outgrowing It

A practical look at common complaints about When I Work, where it still works well, and the signs a growing team may be outgrowing it.

Why Monday.com Falls Short for Scheduling, and What Teams Usually Need Instead

A practical look at why teams try to use Monday.com for scheduling, where it starts to strain, and what they usually need instead.

Common User Complaints About Microsoft Shifts, and When Teams Start Outgrowing It

A fair look at the most common Microsoft Shifts complaints, where the tool works well, and the signs a team may be outgrowing it.

Cue vs. Queue vs. Que: What's the Difference?

Learn the difference between cue, queue, and que, with simple definitions, quick memory tricks, and example sentences you can use right away.

The Follow-the-Sun Support Model: How to Ensure True 24/7 Coverage (Without Handover Risk)

The follow-the-sun model can deliver 24/7 support without night shifts, but only if handovers, overlap time, and queue ownership are designed properly.

Rotating Shift Implementation: How to Roll Out a Pattern That Actually Works

Learn how to implement rotating shifts with a clearer rollout, better pattern selection, and fewer problems around fairness, confusion, and exception handling.

Managing Rotating Shifts: How to Keep Patterns Fair, Clear, and Sustainable

Learn how to manage rotating shifts with better pattern design, clearer communication, and fewer fairness and fatigue problems over time.

Shift Planning: How to Build Reliable Schedules Without Overstaffing or Gaps

Learn how to improve shift planning with better coverage decisions, fewer recurring mistakes, and a more reliable scheduling process.

Automatic Employee Scheduling: What It Solves, and Where It Still Needs Human Judgment

Learn what automatic scheduling really means, where it saves time, which rules it should handle, and where managers still need control and judgment.

Employee Scheduling for Managers: How to Build Better Schedules Without the Weekly Scramble

A practical guide for managers on building better schedules, handling changes, reducing conflicts, and keeping team scheduling under control.

How to Choose Scheduling Software: A Practical Buyer’s Guide

A practical guide to choosing scheduling software, with the requirements, red flags, and comparison criteria that matter most in real operations.

Workforce Management vs Employee Management vs Scheduling Tools

Learn the difference between workforce management, employee management, and scheduling tools so you can choose software that actually matches how your team operates.

The 11-Hour Rest Rule: Why the Most Common ATW Violation Is the One Planners Never Think About

ATW Article 5:3 requires 11 consecutive hours of rest between shifts - a rule violated in retail and hospitality rosters every weekend. This explainer shows why the close/open shift pair escapes notic

The 15-Minute Rule: Why Your Callout Response Window Is the Real Metric You're Not Tracking

Learn why callout response speed is a leading indicator of clinic operations health, how to measure it, and what process changes reduce short-notice coverage instability.

The Utilization Trap: Why Blended Agents Look Efficient on Paper and Cost You More in Practice

Channel blending promises 15–20% utilization gains but inflates chat handle time 20–40% and accelerates skill decay within weeks on complex contacts. Learn how to segment by complexity, calculate the

Why Erlang C Fails for Chat (and What to Use Instead)

Erlang C was built for 1917 telephone exchanges and fails in modern chat queues by ignoring concurrency, abandonment, and blended-agent AHT inflation producing consistent 15–25% overstaff.

The Gig Labor Reliability Discount: How to Build Surge Schedules That Account for Who Actually Shows Up

Instead of trusting surface-level metrics, build schedules that reflect how gig labor actually performs.

Getting Works Council Sign-Off on Your Scheduling Software (Without a 6-Month Delay)

WOR Art. 27 requires formal OR consent before implementing any scheduling or time-registration system. Here is the exact preparation package that compresses a 6-month negotiation into 6–8 weeks.

I Used to Panic Every Time Someone Called Out Sick. Here's What I Do Now.

A clinic coordinator's honest post-mortem on building a same-day callout protocol that actually works. Three decisions made in advance eliminate most of the scramble.

Why Hiring Earlier for Peak Season Often Leaves You More Exposed, Not Less

Earlier seasonal hiring reduces some risks but creates others most operations never track. Here's how to diagnose demand signal lead time, cross-training depth, and pre-peak attrition before making an

Chronotype Matching: The NOC Scheduling Lever Nobody Uses (But Should)

Night shifts in Network Operations Centers (NOCs) have always been treated as an unavoidable tax on performance.

The Minimum Staffing Trap: Why Your NOC Is Always One Sick Day Away from Crisis

Most NOCs are staffed at theoretical minimums that collapse the first time sick leave, attrition, and surge demand arrive together. This guide covers the 25-30% buffer rule, hero engineer audits, chro

How Self-Hosting a Help Center with Sanity Is the Easiest Thing to Maintain Nowadays

Self-hosting a help center with Sanity is now surprisingly easy — AI agents read your codebase and auto-generate accurate help articles, pushed directly to Sanity and published instantly.

How We Use Claude Code and Codex to Build Better WFM Tools

AI coding assistants like Claude Code and OpenAI Codex are changing how we build workforce management software — how we ship faster, reduce bugs, and stay focused on what matters.

The Hidden Cost of Poor Global Shift Coverage (And How to Fix It)

Is your global support leaking money? Discover the 5 hidden costs of poor shift coverage and learn how to optimize your follow-the-sun model for maximum ROI.

How to Visualize Global Shift Coverage Across Time Zones

Think your global team is covered 24 hours? Learn how to visualize shift coverage, detect hidden gaps, and prevent costly handover failures.

Who Was on Duty at 02:14?

Why Fire Command Centre Scheduling Fails When It Matters Most

Excel, Whiteboards, and WhatsApp

How Fire Command Centres Are Still Scheduled in 2026 (and Why That’s Risky)

24/7 Means 24/7

A Fire Command Centre can be fully staffed and still unsafe. If 24/7 coverage depends on tired people quietly pushing through, you’re betting on luck.

The Relationship Between City Tech Startups and MSP Service Adoption

This blog will explore how tech startups collaborate with MSPs for success. You'll learn about key benefits, potential hurdles, and tips for making the most of this partnership.

Quality Link Building for Small Businesses: A Review of fatjoe in 2025

Link building has always been an integral part of SEO. Get your link on a website, share that website’s audience, highlight your expertise. The more your link gets out there, the more beneficial your efforts will be. 

Bridging AI and Human Support: When to Escalate from Bot to Agent

A successful modern customer support system is a hybrid model where AI handles predictable tasks, and human agents manage complex, emotional, or specific issues, with clear escalation pathways ensuring a seamless handoff to maintain customer satisfaction and trust.

The Dunning-Kruger Effect in Workforce Management

And why most people don’t think they need WFM software… until they do.

From Bots to Better Conversations: Making Workforce Communication Sound Human

Learn practical ways to make conversations feel natural, strengthen relationships, and make collaboration easier every day.

Can Smarter Shift Timing Make Night Work Healthier?

An experimental tool exploring how shift timing and daylight exposure affect sleep quality, inspired by new Dutch research on healthier night schedules.

Real-Time AI Monitoring Elevates Workforce Safety and Efficiency

According to a recent review, integrating artificial intelligence into occupational health and safety can lead to both enhanced safety and higher productivity

7 Best B2B SaaS Companies Supporting Project-Based Teams

This article reviews the seven best B2B SaaS platforms for 2025, detailing how solutions like Unit4, Deltek, and Kantata streamline operations, enhance project visibility, and ensure profitability for project-based firms in architecture, engineering, construction, and professional services.

Shift Calculator

Plan smarter shifts with our free shift calculator

How to Evaluate Potential Markets for Business Expansion

A structured process for market evaluation in business expansion, covering demand assessment, regulatory and economic analysis, competitive research, infrastructure review, cultural considerations, profitability analysis, risk management, and pilot testing to identify and prioritize viable markets.

Ways Small Website Owners Can Use AI for Success

AI tools are transforming small websites by making site creation, content, and marketing faster, smarter, and more affordable.

5 Features to Look for in Temporary Staffing Software

Discover the incorporation of technology when hiring and managing temporary workers.

Building Resilient B2B Strategies with SaaS Technology

Strategies on how SaaS technology drives resilience and growth in the B2B space

Pitching Is Not a One-Size-Fits-All Approach

How to tailor your pitch for each specific audience and situation.

Bring Your Ideas to Life with Lovable.dev

Easiest way to build software products, all you have to do is chat

Here's How To Create A Winning Website

Learn how to create a successful business website with essential tips on SEO, design, content, speed, accessibility, and more. Build a site that boosts engagement, improves navigation, and aligns with your brand for maximum ROI.

Pump: A Quick Way to Save on AWS

Easy to set up AWS cost savings.

Understanding Erlang C, Erlang A, and Simulation for Workforce Management

Erlang C, Erlang A, and simulation each solve a different staffing problem. Learn when to use each model, where it breaks down, and how modern WFM teams combine them.

The Easiest Ways To Save Time In Your Business

It’s easy to start to get frustrated and overwhelmed or even burned out when you think there just aren’t enough hours in the day, but there are some easy ways to save time in your business, and once you put them into action, everything will suddenly become clearer and easier.

Why Data Security Matters in Workforce Management Software

Secure your workforce management system against cyber threats with best practices in data protection, compliance, and advanced security features.

Zendesk’s Acquisition of Tymeshift: What Does It Mean for Workforce Management?

This article explores Zendesk’s acquisition of Tymeshift, highlighting the risks of vendor lock-in and advocating for flexible, standalone workforce management solutions.

The Invisible Trap: How Vendor Lock-In Can Quietly Undermine Workforce Management

Discover the hidden risks of vendor lock-in in workforce management, how it impacts flexibility and innovation, and actionable strategies to stay in control of your WFM choices.

Small Ways To Improve Customer Service Agent Efficiency

This article discusses common productivity challenges for customer service agents and provides strategies like enhanced training, better tools, building a knowledge base, and fostering a positive work environment to improve efficiency.

Black Friday 2024 Deals For Software (SaaS) Tools

Check out these deals from our friends around the web

Staying Focused when Traveling for Business

From practice to socializing, here are some valuable suggestions when traveling for business

Optimizing Workforce Management: Comparing Two Approaches for Multichannel Support

How to calculate staffing requirements based on forecasts of multiple channels

How To Take Good Care Of Your Team As An Employer

7 Top tips that you can follow to ensure that you are taking good care of your team as an employer. 

Maximize Efficiency with Our Free Overtime & Cost Projection Calculator

Use our Free Overtime & Cost Projection Calculator

Understanding Performance Metrics: Making Sense of Forecast Errors

Learn what MAPE, WAPE, MAE, RMSE, and coverage metrics actually tell you, and which forecast metrics matter most for real staffing decisions.

Soon Now Featured on AITools Inc.: Discover the Power of AI-Driven Workforce Management

A Comprehensive Guide to Workforce Management in Healthcare Facilities

Explore a comprehensive guide to workforce management in healthcare facilities, covering key aspects like efficient scheduling, compliance, technology integration, and the impact on staff satisfaction and patient care.

9 Best Libraries to Create Stunning Graphs: A Comprehensive Comparison in 2024

Discover and compare 9 top graph libraries to create stunning data visualizations, exploring their strengths, ease of use, and best use cases to find the perfect fit for your project.

7 Workforce Management Platforms Revolutionizing Healthcare Scheduling in 2024

Discover the top 7 workforce management platforms revolutionizing healthcare scheduling, helping healthcare providers streamline operations, boost efficiency, and improve patient care.

Why We Built the Text-to-Schedule Shift Generator: Simplifying the Complex with AI

We’re excited to announce the launch of our Text-to-Schedule Shift Generator—a tool that lets you create a full week’s schedule from a simple prompt. Just describe your business needs, and our AI generates an optimized shift structure in seconds. Whether you run a café, retail shop, or medical clinic, this tool is designed to save you time, reduce stress, and simplify the entire scheduling process. Try it out today and see how it can transform your workforce management.

In-Depth Review of Toolnest.ai: The Ultimate AI Tools Directory

Toolnest.ai is more than just an AI tools directory—it’s a dynamic, continuously evolving resource that provides users with access to high-quality, well-organized tools.

The Ultimate Guide to Staffing Software for Small Businesses

Finding the right staffing software for your small business.

10 Reasons Why You Need Employee Task Management Software

Employee task management software helps teams organize, assign, and track tasks efficiently. Soon simplifies this by offering a centralized platform where managers can assign tasks, monitor progress, and keep everyone on the same page. With real-time updates, task prioritization, and seamless integration with scheduling, Soon boosts productivity and ensures teams stay aligned. Perfect for businesses looking to streamline workflows and improve accountability.

How to Check Your DMARC Policy Using MXToolbox

An easy way to check and analyze your DMARC policy is by using MXToolbox, a trusted and popular tool for email infrastructure monitoring.

Staff Time Management Software 101: Boost Team Productivity with Soon

Discover how Soon's staff time management software can streamline scheduling, improve team productivity, and simplify managing your staff. Get practical tips and insights to optimize your operations and grow your business.

The Sling Chronicles: A Balanced Look at Scheduling Successes and Shortcomings

This article highlights common user frustrations with Sling's scheduling software and explains why many businesses are switching to Soon for its intuitive interface, reliable performance, and advanced workforce management features.

10 Scheduling Strategies to Maximize Team Efficiency

Discover 10 effective scheduling strategies to enhance team productivity and employee satisfaction, creating a balanced work environment.

Understanding Capacity Planning in Contact Centers: An Introduction

Learn how contact center capacity planning connects forecasts to staffing decisions, and why better planning improves both service levels and labor efficiency.

What is a Contingent Workforce Manager?

Learn how a Contingent Workforce Manager strategically oversees and optimizes a company's flexible workforce to drive agility, efficiency, and compliance in today's dynamic business environment.

Harnessing Network Economies: Lessons from Roman Roads for Modern Startups

Exploring how the strategic infrastructure of the Roman Empire and the principles of network economies from Hamilton Helmer's "7 Powers" can guide modern startups in building robust and effective distribution channels.

Crafting Compelling Content with McKee’s Storytelling Secrets

Exploring Humor, AI, and the Attention Economy in Business Communication

Announcing Soon's Official Newsletters

We’ve launched newsletters on both Substack and LinkedIn

How to Get Your DUNS Number for Free: A Quick Guide

Learn how to get your DUNS number for free with this quick guide. Discover the backstory of how a frugal Dutch founder navigated through Google's and Microsoft's confusing processes, only to find a simple solution from Apple. Save time and money by following these easy steps!

Winning the Customer Support Game: Leveraging Shep Hyken's Principles for a Competitive Edge

A customer support superhero team embodies Shep Hyken's principles, transforming exceptional service into a powerful differentiator in a competitive market.

Onboarding New Users: Lessons from Shigeru Miyamoto

A few things we can learn from the grand master of game design himself when we need to onboard new users

The JOLT Effect: Unlocking the Secret to Overcoming Customer Indecision

The JOLT Effect" is a sales strategy framework that helps startup founders overcome customer indecision by empathetically diagnosing hesitation, offering tailored solutions, simplifying choices, and confirming commitment.

Why Supporting Local Startups is the Smartest Play for CIOs

Supporting local startups is a strategic move for CIOs to drive innovation, enhance flexibility, and maximize ROI while fostering a thriving tech ecosystem.

How to Become a Level 5 Leader

Discover how to become a Level 5 leader by embracing humility and professional will, and guide your organization from good to great with actionable steps and insights.

Effective Police Patrol Scheduling: Comprehensive Strategies and Patterns

This article provides a comprehensive overview of various police patrol scheduling strategies, detailing their methodologies, benefits, and applications to optimize law enforcement effectiveness and community safety.

Achieving the Lollapalooza Effect in Business

This article explores how businesses can achieve extraordinary success by leveraging the Lollapalooza Effect through a combination of mental models, rational decision-making, aligned incentives, and continuous learning.

Sustainable Productivity: Enhancing Large Organizations with the 20 Mile March

For large organizations striving to maintain productivity and growth, Amundsen’s philosophy offers a timeless strategy: achieve greatness through disciplined, incremental progress.

Should Your Business Stop Using Cash? The Answer May Surprise You

The purpose of this post is to look at the benefits of going cashless and then look at some of the drawbacks so you can make up your own mind.

Why ChatGPT and LLMs Aren't Ideal for Automatically Generating Shift Schedules

This article explores why large language models (LLMs) like ChatGPT are not suited for generating shift schedules. It delves into the differences between LLMs' text generation capabilities and the specialized techniques required for scheduling, such as Constraint Programming and Operations Research. The piece also provides a scientific explanation of how LLMs work, highlighting their limitations in handling precise and structured tasks.

Rethinking Traditional Scheduling: Why It's Time for a Change

This post explores why traditional scheduling might not be the best approach and offers innovative alternatives that can benefit both employees and employers.

Navigating Parkinson's Law in Modern Business Practices

Learn how to navigate Parkinson's Law in modern business practices to boost efficiency and productivity. Explore strategies for setting clear deadlines, streamlining processes, and promoting effective time management to prevent work from expanding unnecessarily.

The Tipping Point of Customer Service: A First Principles Approach

Discover how first principles thinking can revolutionize customer service by breaking down processes to their fundamental elements and rebuilding them for innovation and efficiency. Learn practical steps and real-world examples to enhance customer satisfaction and gain a competitive edge.

"Disagree and Commit": A Lesson in Swift Decision-Making from Amazon's Playbook

Explore the "disagree and commit" decision-making strategy used at Amazon to enhance team dynamics, accelerate decision-making, and drive innovation. Learn practical tips for implementing this approach in your business.

7 Predictions About the Future of the Modern Workplace

From AI to an older workforce, the business world is changing. Here are 7 predictions about where things are going with the modern workplace.

How to Optimize Workforce Management Software for Efficiency

Explore the world of workforce management software: uncover key features, benefits, and implementation strategies for efficient business operations.

8 Tips for Hiring and Paying Independent Contractors: A Guide for Small Business

Explore 8 essential tips for hiring and paying independent contractors, designed to help small businesses leverage freelance talent for growth, compliance, and successful project outcomes. Learn to define needs, negotiate contracts, and streamline payments.

Enhancing Work-Life Balance with Soon: Leveraging Science for Better Schedules

The story behind the science backed approach to better work life balance with our auto-scheduler

Soon: The Pinnacle of Scheduling Excellence According to Tekpon

This article celebrates Soon's recognition by Tekpon as one of the Best Scheduling Software for 2024, emphasizing its unique features that elevate business efficiency. It highlights Soon's innovation, user-focused design, and the impactful way it simplifies scheduling tasks, setting it apart from other software options. The piece underscores Soon's role in transforming business operations and enhancing customer engagement through its adaptable and intuitive platform.

10 Best Programming Languages For Web Development

The 10 programming languages mentioned below deliver anything that your client can ever desire. 

Maximizing Cold Outreach Success with Apollo: A Case Study from Soon

Discover how Soon leverages Apollo for cold outbound sales, transcending traditional templates and targeting strategies to connect with decision-makers and drive meaningful engagement. Learn from our journey and results.

Understanding Swing Shifts in Workforce Management

Explore the flexibility and challenges of swing shifts in workforce management, and learn how they can impact organizational productivity and employee work-life balance.

Been Burned by Affiliate Programs? Soon Has Too. Here's Why We Recommend Reditus.

This is the affiliate program we use and probably the one you as a SaaS founder are looking for as well.

SEO Made Fun: Level Up Your Website with Morningscore

Ditch the spreadsheets and spreadsheets of data! Morningscore makes SEO fun & easy with gamified tasks, actionable insights & a supportive community. Level up your website & conquer the SERPs - try it free today! #SEO #morningscore #seotools

Strategies for Improving Operational Efficiency in Healthcare: A Blend of Innovation and Wit

Dive into the dynamic world of healthcare operational efficiency with our insightful article. Discover innovative strategies that blend technology, lean management, and staff empowerment to streamline processes and enhance patient care.

Support Level Up: Revolutionizing Customer Service Training with AI

Try our custom GPT to level up your support game. Free to use, forever.

Elevating Customer Service: A Blueprint for Excellence

The five key principles for delivering exceptional customer service, emphasizing empathy, satisfaction, active listening, patience, and caring as the foundation for customer service excellence.

Definitive Guide to Back-Office Operations and Processes

Unlock the secrets to boosting your business efficiency with our definitive guide on optimizing back-office operations. Explore strategic insights into enhancing HR, finance, IT, and customer service processes for unparalleled organizational success

Mastering Call Center Shrinkage: Strategies for Efficiency and Productivity

Explore effective strategies to tackle call center shrinkage, enhancing operational efficiency and customer satisfaction. Dive into forecasting, real-time monitoring, and agent engagement for a seamless service experience.

Making The Most Productive Use Of Your Team

This article delves into the complexities of managing a team as a valuable yet costly asset. It outlines practical steps to enhance productivity, including setting clear performance metrics, teaching prioritization techniques, employing batch workload management, reducing distractions, adapting to individual schedules, providing constructive feedback, listening to employee suggestions, and implementing reward systems. Each strategy is aimed at ensuring your team's output exceeds their cost, a challenging but essential equation for business success.

Introducing Soon's Auto-Scheduler: Revolutionizing Workforce Management

Discover Soon's latest innovation: the Auto-Scheduler. Streamline your workforce management with our intuitive, customizable scheduling tool. Ideal for optimizing team assignments, reducing manual workload, and enhancing overall efficiency. Experience the future of scheduling with Soon's Auto-Scheduler. Try it now and transform your team's productivity.

5 Tips to Start Embracing New Technology in Your Workplace

Learn how to effectively integrate new technology in your workplace with five practical tips: assessing the right tech for your business, involving your team in the process, investing in training and support, starting small and scaling up, and regularly evaluating the technology's impact to enhance efficiency and competitiveness.

Running A Business From Home? Here's How

Discover essential tips for efficiently running a business from home, including creating an effective workspace, handling products and payments, optimizing your website, and managing remote employees, all in one comprehensive guide.

Why Specialized Tech Is Better For Your Business

When you choose something that’s been specifically designed for your sector rather than something more generalized, it’s highly likely you’ll get more use out of it, and it will benefit you more. Here’s why.

How AI Will Change Customer Support Forever | OpenAI and Sam Altman Predictions

Exploring the transformative impact of AI in customer support, with insights from OpenAI and Sam Altman.

Schedule Adherence in Workforce Management: Strategies for Planners and Managers

Discover effective strategies to maintain schedule adherence in workforce management, ensuring efficiency and productivity in the workplace.

The Evolution of Customer Service: A Deep Dive into BPO and Call Centers

Unravel the intricacies of these two models, highlighting their evolution, distinct roles, and impact on modern businesses.

Nailing The Basics: Setting Up Your Pop-Up Shop for Success

What Accessibility In Business Really Looks Like

Take a look at what accessibility in business can really look like, and how to make sure you are offering it well.

ChatGPT vs GPT-4: The Key Differences Between Conversational AI and Advanced Language Models

Discover the key differences between ChatGPT and GPT-4, two advanced language technologies developed by OpenAI, and learn how to choose the right tool for your specific needs in chatbot applications, content creation, and more.

Mastering Appointment Scheduling: Exploring the 8 Essential Types

Appointment scheduling, a crucial aspect of time management, involves various types that cater to different needs and scenarios.

Understanding Unemployment Benefits for Seasonal Employees in the United Kingdom

Seasonal work can be a valuable source of income, but it can leave employees unsure about their eligibility for unemployment benefits during the off-season. Learn about the eligibility requirements for Jobseeker's Allowance and other benefits in this blog post.

Understanding Unemployment Benefits for Seasonal Employees in the United States

Seasonal employment can provide valuable work experience and income, but it can leave employees unsure about their eligibility for unemployment benefits during the off-season. Learn about the unemployment benefits available for seasonal employees in the United States in this blog post.

Understanding Unemployment Benefits for Seasonal Employees in Canada

Seasonal employment is a great opportunity for work experience and income, but it may leave employees unsure about their eligibility for unemployment benefits during the off-season. In this blog post, we'll discuss the unemployment benefits available for seasonal employees in Canada, along with other benefits that can help during the off-season.

Introducing Soon Pulse: Revolutionizing Operations with AI-Generated Reports from Employee Feedback

Boost your team's productivity and morale with Soon's new AI-powered employee feedback tool. Learn how Pulse can revolutionize your workforce management process today.

How Tony Hsieh and Zappos Competed with Amazon

Despite competing with giants like Amazon, Zappos was able to differentiate itself and carve out a niche in the market.

Understanding Unemployment Benefits for Seasonal Employees in Australia

Seasonal work can provide valuable income and work experience, but it can also leave employees unsure about their eligibility for unemployment benefits during the off-season. Learn about the unemployment benefits available for seasonal employees in Australia in this blog post.

Demystifying the Math in Erlang-C Traffic Model for Non-Mathematicians

Many non-mathematicians find it challenging to understand the math behind the model. In this essay, we will demystify the math in Erlang-C for non-mathematicians by explaining the concepts and providing examples.

Seasonal Work and Unemployment Benefits: What You Need to Know

Seasonal work can be a great way to gain work experience and earn some extra cash, but it can also leave you wondering if you're eligible for unemployment benefits during the off-season. In this blog post, we'll discuss the ins and outs of seasonal work and unemployment benefits, and provide resources for further reading on specific countries.

Daring Leadership in the Restaurant Industry: Lessons from Brene Brown

In this blog post, we'll explore the principles of daring leadership in the restaurant industry from the perspective of Brene Brown. Learn how to create a culture of trust, belonging, and accountability to manage your restaurant team effectively.

A Beginner's Guide to Managing a Customer Support Team

As a new manager, managing a customer support team can be overwhelming. In this blog post, we'll provide tips and strategies to help you manage your team effectively and provide exceptional customer service.

Understanding the Erlang-C Traffic Model

The Erlang-C traffic model is a widely used mathematical tool for predicting the performance of call centers, customer service centers, and other service-oriented facilities.

Decoding Customer Support Jargon: A Guide for Newcomers

We will explain some of the most common terms and phrases used in customer support to help newcomers decode customer support jargon.

On-The-Job Training (OTJ): Definition and Concept

On-the-job training, also known as OTJ, is an effective method for training employees by allowing them to learn in a real-world environment while performing their actual job duties. In this blog post, we discuss the importance and advantages of on-the-job training and provide steps for implementing an effective training program. Discover how on-the-job training can help improve productivity, reduce costs, and enhance employee satisfaction.

The Importance of Effective Training for New Employees

Starting a new job can be overwhelming, but effective training can help new employees get up to speed quickly. Learn why training is important and get tips on how to make the most out of your training experience in this blog post.

15 Employee Appreciation Ideas to Boost Morale and Retention

Showing employee appreciation is crucial for building a positive and productive workplace culture. Check out these 15 employee appreciation ideas that can help boost morale, increase job satisfaction, and ultimately lead to better retention rates.

Unlock the Power of 360 Degree Employee Feedback for Growth and Success

Discover the benefits of using 360 degree employee feedback to drive growth and success in your organization.

10 Fun and Effective Team Building Games for New Hires

Looking to build a strong and cohesive team with your new hires? Check out these 10 fun and effective team building games that can help your new employees get to know each other and feel more comfortable in their new workplace.

The Art of Managing a Store Team: Lessons from Seth Godin

In this blog post, we'll explore the art of managing a store team from the perspective of Seth Godin. Learn how to inspire your team, create a positive work environment, and achieve your sales goals.

Cold Emailing Potential Customers: The Best Way to Approach Them

Learn the best way to go about cold emailing potential customers.

Servant Leadership: Leading with Purpose and Empathy, According to Robert K. Greenleaf

A Beginner's Guide to Managing a Sales Team

As a new manager, managing a sales team can be overwhelming. In this blog post, we'll provide tips and strategies to help you manage your team effectively and achieve your sales goals.

The Power of Employee Retention: Lessons from Oprah Winfrey

In this blog post, we'll explore the importance of employee retention from the perspective of Oprah Winfrey, a media mogul and business leader. Learn how to create a positive work environment, foster a culture of growth and development, and retain your top talent.

The 7 Best Teams Apps for Scheduling and Planning

Streamline your team's planning and scheduling with these seven awesome apps! From task tracking to collaborative projects, maximize efficiency with the best cloud-based software.

5 Types of Scheduling Programs Every Company Should Know

Explore five essential types of scheduling programs every company should know about. Learn how you can use them efficiently to optimize productivity, profitability, and growth!

How Shifts in Teams Bring Efficiency to Companies

Learn how shifts in teams can improve overall efficiency in companies. Discover strategies on how to bring better organization, productivity, and communication to your team and business.

What is Workforce Management and How It Improves Productivity

Achieve better results with an effective workforce management system. Read this guide to understand more about the concept, principles, and ability for improved productivity through proper utilization of resources.

The best customer service software of 2022

This no-nonsense lists will help you find the right customer service software for your business.

Make Brand Positioning in 2023 Easy With This Informative Research

As an entrepreneur, you should be aware that increasing the likelihood of your company's success is dependent on aligning your company's name, identity, and other branding aspects with the expectations of your target market.

Black Friday Deal 2022

Get 35% discount on the Soon Business plan

How to forecast for the holidays – like a boss

National holidays are famous for messing up your customer service forecast and planning. Especially on the days between Christmas and New Year’s it’s hard to forecast the number of customers that are going to reach out to you.

7 tips to prepare your customer success team for Black Friday.

With the coming of Black Friday magic, it’s crucial to prepare for this period of time. Altogether, we have to focus on one goal — to deliver our best to stay on top in this competitive race. We have come up with 7 tips to prepare your customer success team for Black Friday.

Customer Retention: Why It Is Important & How to Improve It

Retention is the act of encouraging existing clients to return to the brand again and again. And it’s beneficial to companies in many ways, from ensuring a stable flow of orders to a higher return on investment (ROI).

How to land your first customer success job (Part 1)

Our complete guide on how to land your first customer success job.

How does eCommerce Automation Impacts Your Business?

Learn how eCommerce automation can help your business grow.

Using SEO to Boost Customer Service

If you want to give quality customer service on a digital scale, here’s how you can use SEO for your online channels

Time blocking: How to prioritize your time with Soon

Like the best Y Combinator startups

Which help docs should you write

A quick tip on how we always know what articles to write for our support docs at Soon.

How Call Center Agents Can Set Up A Home Office

Whether it's done on a remote or hybrid model, encouraging telework means employers can save on office space and parking costs while simultaneously improving employee productivity and job satisfaction.

How to Keep Your B2B Customers Coming Back

Loyal customers spend 67% more than new customers and provide up to 80% of a brand’s revenue despite representing a minority of customers.

4 Tips to Reduce your sales cycle time by 70%

Close more deals in a shorter period of time.

Why Employee Engagement Is Key to Long-Term Business Success

Employee engagement is about making employees commit to the company. Consequently, it contributes to the success of a business. We'll dive further into why a business needs employee engagement to succeed.

Best When I Work Alternative for Growing Teams in 2023

Compare Soon versus WhenIWork

Actionable Ways Every Startup Can Use to Retain Customers

What are the best strategies to retain customers in Startup? 5 technique startups can use for customer retention.

Workload: Our Smart & Time-saving Strategy To Launch A New Feature

Workload feature, launched as beta. How Soon took a slightly different approach to launch a new feature.

The State of Customer Service in 2020

State of the industry annual survey for customer service 2020. A global survey which highlights the customer service trends you need to know.

Is Your Excel Employee Schedule Template Enough?

Your weekly Excel schedule template might need to go. 3 reasons why your Excel employee schedule template needs to go.

Is Your Company Prepared For The New Normal: Flexible Work?

Flexible work is becoming the new normal. Is your business ready? Tips for successfully embracing the new normal flexible work.

How to Create a Customer-Centric Business: Open Up Your Hours

Let your business focus on creating a positive experience for the customer. Open up your business hours and be one step closer to a customer centric business.

5 Key Aspects of Outstanding Customer Service

How do you deliver outstanding customer service? Use these 5 key elements and your company will definitely benefit from it.

Soon: Employee Scheduling Software Named 2018 Business Software Rising Star - Finances Online.com

Described as "intuitive" in creating, sharing, and executing team schedules, Soon garnered the review platform's Premium Usability award for 2018. They even mentioned it as one of the top employee scheduling software alternatives to other popular platforms.