Best Practices
May 16, 2022
min read

Which help docs should you write

Olaf Jacobson
Founder & Business Development, Soon

How do you know which articles to write for your help centre?

There are thousands of topics to write about, but only a handful of them will be useful to your customers.

Check out this video to see how Retentive works for us:

If you're like us then you got started and wrote about the most obvious questions your users might have. Based on what makes sense for your product or service. And some frequently asked questions in your support channels.

This is a good start, but you will reach a saturation point. Then you're not sure if it will be worth your time to write more support docs. Plus, you also don't want to overdo it and create so many articles that it will be hard to find the right help doc.

Know exactly what your users are searching for with this tool

At Soon, we like to use Retentive. It shows us exactly what our users are looking for when searching our help docs. Retentive works like a search engine for your help centre.

It only takes 8 minutes to set up. Once installed your product will have a nice search bar that shows the best matches to their query. You get a dashboard that shows the most common searches. This helps you find blind spots in your support documentation. And gives you insights into the terms your users think about when looking through your docs.  

Oh did we mention it's free?!

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