Blog

A constant stream of helpful industry insights and product updates.

AI-Powered and Automated Feedback Process for Your Team

Cold Emailing Potential Customers

How Tony Hsieh and Zappos Competed with Amazon

Customer Support Jargon

Erlang-C Traffic Model for Non-Mathematicians

Alessandro Cardinali

Understanding the Erlang-C Traffic Model

Unemployment Benefits for Seasonal Employees in the United Kingdom

Unemployment Benefits for Seasonal Employees in the United States

Unemployment Benefits for Seasonal Employees in Canada

Unemployment Benefits for Seasonal Employees in Australia

Seasonal Work and Unemployment Benefits

The Ultimate Guide to Managing Rotating Shifts

Alessandro Cardinali

A Beginner's Guide to Managing a Customer Support Team

A Beginner's Guide to Managing a Sales Team

The Art of Managing a Store Team: Lessons from Seth Godin

Daring Leadership in the Restaurant Industry: Lessons from Brene Brown

Servant Leadership

The Power of Employee Retention: Lessons from Oprah Winfrey

Alessandro Cardinali

On-The-Job Training

Effective Training for New Employees

Employee Appreciation Ideas

Team Building Games

360 Degree Employee Feedback: A Powerful Tool for Growth and Success

The 7 Best Teams Apps for Scheduling and Planning

Effective Team Scheduling: A Guide for Managers

5 Types of Scheduling Programs Every Company Should Know

Taras Androsiuk

How Shifts in Teams Bring Efficiency to Companies

The Ultimate Guide to Finding the Right Scheduling Software

What is Workforce Management and How It Improves Productivity

Customer Service Software

Exclusive Research on Brand Positioning in 2023

How to forecast for the holidays – like a boss

Richard Zeelenberg

Black Friday Deals

Customer Retention: Why It Is Important & How to Improve It

How to land your first customer success job (Part 1)

Taras Androsiuk

How does eCommerce Automation Impacts Your Business?

Using SEO to Boost Customer Service

Time blocking: How to prioritize your time with Soon

How to know which articles to write for your help center

How to Keep Your B2B Customers Coming Back

5 Powerful Business Communication Strategies

Black Friday Deal 2022

4 Tips to Reduce your sales cycle time by 70%

Dheeraj Ramchand

Why Employee Engagement Is Key to Long-Term Business Success

Raffy Montehermoso

Using automatic schedule to boost efficiency and productivity

A guide to rotating shift implementation

Best When I Work Alternative for Growing Teams in 2023

Actionable Ways Every Startup Can Use to Retain Customers

Workload Feature Release

The State of Customer Service in 2020

Is Your Excel Employee Schedule Template Enough?

Is Your Company Prepared For The New Normal: Flexible Work?

How to Create a Customer-Centric Business: Open Up Your Hours

5 Key Aspects of Outstanding Customer Service

Soon Scheduling Software Named Rising Star

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