Workforce Management (WFM)

Workforce Management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees. It involves forecasting labor requirements, scheduling staff, managing time and attendance, and analyzing performance data to ensure the right number of people with the right skills are in the right place at the right time.

Why It Matters

Effective WFM directly impacts business outcomes by reducing labor costs, improving customer service levels, increasing employee satisfaction, and ensuring regulatory compliance.

Real-World Example

A retail chain uses WFM software to forecast customer traffic, creating schedules that match staffing levels to peak shopping hours, reducing both overstaffing and customer wait times.