No-Call No-Show (NCNS) in WFM - Absence Management

No-Call No-Show (NCNS) occurs when an employee fails to report to work for their scheduled shift without providing any prior notice to their employer, creating immediate staffing challenges and potential disciplinary consequences.

Why It Matters

NCNS incidents can disrupt operations and require immediate coverage solutions.

Real-World Example

A retail store has a policy requiring employees to call in at least 2 hours before their shift.