How Dixa works with Soon
- Track performance by comparing the scheduled versus actual presence
- Improve adherence to schedule to maximize team efficiency
- Create a Channel Neutral way of working in your support operations
Dixa - Conversational Customer Engagement
All channels in one platform
Dixa gives you a unified architecture across phone, email, contact form, chat, messenger and social.
Knowledge makes experts
Make all your agents an expert. And give your customers a self-service solution to reduce waiting times.
Boost efficiency with smart routing
Intelligent flows, automations, data and context based algorithms remove friction in your CX.