XTIUM

Leverage historical interaction data from XTIUM Contact Suite in Soon to enhance forecasting accuracy and streamline scheduling. Improve service levels and make data-driven staffing decisions with ease.

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XTIUM

About the Integration

The integration between XTIUM Contact Suite and Soon enables organizations to utilize historical interaction data—across voice, chat, email, and more—for precise workforce forecasting and scheduling. By syncing XTIUM's omnichannel data with Soon, teams can anticipate demand, allocate resources effectively, and maintain high service standards.

How It Works

Enhance your workforce planning with the XTIUM integration:

Automated Data Sync: Seamlessly import historical interaction metrics from XTIUM into Soon for comprehensive analysis.
Accurate Forecasting: Utilize real interaction data to predict contact volumes and peak periods.
Optimized Scheduling: Align staffing levels with anticipated demand to ensure optimal coverage.
Continuous Improvement: Regularly update forecasts with new data to adapt to changing trends.

What is XTIUM?

XTIUM is a managed IT services provider offering a comprehensive suite of solutions, including the XTIUM Contact Suite—a cloud-based, omnichannel contact center platform. It integrates voice, chat, email, and other communication channels, providing organizations with the tools to deliver seamless customer experiences and gather valuable interaction data for strategic planning.