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Employee scheduling for Customer Support Teams

Help your customers faster — without breaking the bank

Schedule the right number of support agents, exactly when you need them.

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A Soon employee scheduling board with shifts and workload

Improve your customer satisfaction

Do you like waiting in a queue? Neither do your customers. NPS scores drop fast when people have to wait so don't let them. Make sure you have enough agents when it gets busy.

Cover the peaks

Peak hours on your inbound support channels are the most important to get right.

Stop losing business

The #1 reason for customer churn is a bad customer experience. No matter what industry you're in.

Increase brand loyalty

On the other hand, great customer service will set you apart from the competition and win customers for life.

Schedule shifts

When 9 to 5 is not an option

Create shifts and schedule agents to cover your opening hours. Soon let's you set the required number of people you need for each shift. There are several ways to make fill up the roster - from high control to maximum freedom.

Soon event cards with people scheduled
coming soon
Hourly zoning

Spend time where it matters most

Our intraday scheduling makes it easy to assign people on different channels. Start with the live channels such as Intercom, chat and phone lines. Then fill up the rest of the day with channels that have longer response times such as Zendesk tickets and email. Also schedule breaks to make sure there is always someone online.

Soon workload management board power-up
Leave management

Always have enough people

Don't get caught by surprise during the vacation season. Handle time-off requests in a structured system, keep it fair to keep your employees happy and avoid chaos when you come up short.

Schedule boards

Don't just take our word for it

Want to see what others say before you dive in? Here are just a few of the many people who have new scheduling superpowers.

Knab servicedesk manager headshot
"Soon drastically reduced the time spent on our planning process. The shift leaders are in total control, the team members appreciate the ease of use and management loves the improved collaboration and statistics at hand to drive the business."
Floris Wakka
Lead service| Knab
KvK manager headshot
"We wanted to give our employees the autonomy to schedule and organise themselves. Soon allowed us to empower our support team, and changed the way we were able to help our customers"
Linda Bode
Project Manager & Entrepreneur advice | kvk
Director at LYNX headshot
"Soon has simplified the effort to make a solid and well-organized schedule for LYNX. The different shifts of the various departments are clearly displayed, and the ease with which colleagues can view their schedule is a real improvement. The implementation of Soon was self-evident and flawless."
Tycho Schaaf
director | lynx
Female headshot TNW
"For event managers Soon simplistically allows you to schedule and communicate with staff/volunteers effectively and efficiently. No more nightmare excel spreadsheets."
Arlette Wisniewski
Senior Events manager | TNW
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We got your back, always

We truly care about you.

Worldclass Support

Customer-centric and human-powered support.

Proven Security

A highly secure and reliable environment you can trust.

Privacy First 

100% compliant with the General Data Protection Regulation.

3D Diagonal view of a scheduling board
effortless scheduling

See it to believe it

Choose a better way to organize your team's schedule. Get started for free or schedule a demo and discover what Soon is all about.