Blog
Insights on shift scheduling, workforce management, and building better operations.
The 11-Hour Rest Rule: Why the Most Common ATW Violation Is the One Planners Never Think About
ATW Article 5:3 requires 11 consecutive hours of rest between shifts - a rule violated in retail and hospitality rosters every weekend. This explainer shows why the close/open shift pair escapes notic
The 15-Minute Rule: Why Your Callout Response Window Is the Real Metric You're Not Tracking
Speed of callout coverage response is a leading indicator of operational health. Learn how to measure your response window, diagnose what slows it down, and build a process that absorbs callouts predi
The Utilization Trap: Why Blended Agents Look Efficient on Paper and Cost You More in Practice
Channel blending promises 15–20% utilization gains but inflates chat handle time 20–40% and accelerates skill decay within weeks on complex contacts. Learn how to segment by complexity, calculate the
Why Erlang C Overstaffs Your Chat Queue by 15-25% (And What to Use Instead)
Erlang C was built for 1917 telephone exchanges and fails in modern chat queues by ignoring concurrency, abandonment, and blended-agent AHT inflation - producing consistent 15–25% overstaff. This guid
The Gig Labor Reliability Discount: How to Build Surge Schedules That Account for Who Actually Shows Up
Tackles the specific operational problem of integrating on-demand platforms (Instawork, Wonolo) into surge schedules without building plans around optimistic fill rates. Introduces the 'reliability di
Getting Works Council Sign-Off on Your Scheduling Software (Without a 6-Month Delay)
WOR Art. 27 requires formal OR consent before implementing any scheduling or time-registration system. Here is the exact preparation package that compresses a 6-month negotiation into 6–8 weeks.
I Used to Panic Every Time Someone Called Out Sick. Here's What I Do Now.
A clinic coordinator's honest post-mortem on building a same-day callout protocol that actually works. Three decisions made in advance eliminate most of the scramble.
Why Hiring Earlier for Peak Season Often Leaves You More Exposed, Not Less
Earlier seasonal hiring reduces some risks but creates others most operations never track. Here's how to diagnose demand signal lead time, cross-training depth, and pre-peak attrition before making an
Chronotype Matching: The NOC Scheduling Lever Nobody Uses (But Should)
Counter-intuitive explainer on why assigning natural evening-chronotypes to night shifts reduces vigilance errors by 40-60% — and why almost no IT NOC uses this despite solid chronobiology research. P
The Minimum Staffing Trap: Why Your NOC Is Always One Sick Day Away from Crisis
Most NOCs are staffed at theoretical minimums that collapse the first time sick leave, attrition, and surge demand arrive together. This guide covers the 25-30% buffer rule, hero engineer audits, chro
How Self-Hosting a Help Center with Sanity Is the Easiest Thing to Maintain Nowadays
Self-hosting a help center with Sanity is now surprisingly easy — AI agents read your codebase and auto-generate accurate help articles, pushed directly to Sanity and published instantly.
How We Use Claude Code and Codex to Build Better WFM Tools
AI coding assistants like Claude Code and OpenAI Codex are changing how we build workforce management software — how we ship faster, reduce bugs, and stay focused on what matters.
What Is Intraday Scheduling? A Guide for Operations Teams
Intraday scheduling means managing your team in real time, not just at the start of each week. Here is why it matters and how to do it well.
The Hidden Cost of Poor Global Shift Coverage (And How to Fix It)
Is your global support leaking money? Discover the 5 hidden costs of poor shift coverage and learn how to optimize your follow-the-sun model for maximum ROI.
How to Visualize Global Shift Coverage Across Time Zones
Think your global team is covered 24 hours? Learn how to visualize shift coverage, detect hidden gaps, and prevent costly handover failures.
The Follow-the-Sun Support Model: How to Ensure True 24/7 Coverage (Without Handover Risk)
Master the follow-the-sun support model to provide seamless 24/7 coverage. Learn how to eliminate handover risks and optimize global team scheduling effectively.
Who Was on Duty at 02:14?
Why Fire Command Centre Scheduling Fails When It Matters Most
Excel, Whiteboards, and WhatsApp
How Fire Command Centres Are Still Scheduled in 2026 (and Why That’s Risky)
24/7 Means 24/7
A Fire Command Centre can be fully staffed and still unsafe. If 24/7 coverage depends on tired people quietly pushing through, you’re betting on luck.
The Relationship Between City Tech Startups and MSP Service Adoption
This blog will explore how tech startups collaborate with MSPs for success. You'll learn about key benefits, potential hurdles, and tips for making the most of this partnership.
Quality Link Building for Small Businesses: A Review of fatjoe in 2025
Link building has always been an integral part of SEO. Get your link on a website, share that website’s audience, highlight your expertise. The more your link gets out there, the more beneficial your efforts will be.
Bridging AI and Human Support: When to Escalate from Bot to Agent
A successful modern customer support system is a hybrid model where AI handles predictable tasks, and human agents manage complex, emotional, or specific issues, with clear escalation pathways ensuring a seamless handoff to maintain customer satisfaction and trust.
The Dunning-Kruger Effect in Workforce Management
And why most people don’t think they need WFM software… until they do.
From Bots to Better Conversations: Making Workforce Communication Sound Human
Learn practical ways to make conversations feel natural, strengthen relationships, and make collaboration easier every day.
Can Smarter Shift Timing Make Night Work Healthier?
An experimental tool exploring how shift timing and daylight exposure affect sleep quality, inspired by new Dutch research on healthier night schedules.
Real-Time AI Monitoring Elevates Workforce Safety and Efficiency
According to a recent review, integrating artificial intelligence into occupational health and safety can lead to both enhanced safety and higher productivity
7 Best B2B SaaS Companies Supporting Project-Based Teams
This article reviews the seven best B2B SaaS platforms for 2025, detailing how solutions like Unit4, Deltek, and Kantata streamline operations, enhance project visibility, and ensure profitability for project-based firms in architecture, engineering, construction, and professional services.
Shift Calculator
Plan smarter shifts with our free shift calculator
Soon vs SAP SuccessFactors: Finally a Scheduling Tool That Doesn’t Feel Like Enterprise Bureaucracy
Compare Soon and SAP SuccessFactors scheduling. Discover why Soon’s modern, fast, and user-friendly approach beats the complexity and bloat of legacy enterprise WFM tools.
Soon vs. Genesys: Because You’re Managing People, Not Phone Bots
Tired of scheduling like you're programming a call bot? See how Soon compares to Genesys WEM with a faster, simpler way to manage real people.
Soon vs. UKG (Kronos): Finally, a Scheduling Tool That Doesn’t Feel Like 2005
Tired of wrestling with UKG? Discover why Soon is the faster, friendlier alternative to Kronos for shift-based workforce management.
Soon vs. Verint: Scheduling Without the Nuclear Launch Codes
Discover why Verint is overkill for most scheduling needs and how Soon offers a simpler, faster, and more human-friendly alternative for modern teams.
Soon vs. Workday: Because Scheduling Shouldn’t Feel Like Filing Taxes
Workday looks great on the surface, but when it comes to scheduling real teams, Soon is faster, friendlier, and built for ops not just HR.
The Hall of Scheduling Pain: Why Enterprise WFM Tools Are a Nightmare (And What You Should Use Instead)
A brutally honest look at the most painful enterprise WFM tools and why Soon is the modern, human-friendly alternative your team will actually love.
Why monday.com Falls Short for Scheduling and What to Use Instead
If you're still trying to schedule your team with a project management tool, you're wasting time, risking compliance, and frustrating your people. Here's why Soon is built to do it better.
How to Evaluate Potential Markets for Business Expansion
A structured process for market evaluation in business expansion, covering demand assessment, regulatory and economic analysis, competitive research, infrastructure review, cultural considerations, profitability analysis, risk management, and pilot testing to identify and prioritize viable markets.
Ways Small Website Owners Can Use AI for Success
AI tools are transforming small websites by making site creation, content, and marketing faster, smarter, and more affordable.
5 Features to Look for in Temporary Staffing Software
Discover the incorporation of technology when hiring and managing temporary workers.
Building Resilient B2B Strategies with SaaS Technology
Strategies on how SaaS technology drives resilience and growth in the B2B space
Pitching Is Not a One-Size-Fits-All Approach
How to tailor your pitch for each specific audience and situation.
Bring Your Ideas to Life with Lovable.dev
Easiest way to build software products, all you have to do is chat
Here's How To Create A Winning Website
Learn how to create a successful business website with essential tips on SEO, design, content, speed, accessibility, and more. Build a site that boosts engagement, improves navigation, and aligns with your brand for maximum ROI.
Pump: A Quick Way to Save on AWS
Easy to set up AWS cost savings.
Understanding Erlang C, Erlang A, and Simulation for Workforce Management
Learn how Erlang models and simulations optimize workforce management, improve service levels, and handle the complexities of modern multi-channel systems.
The Easiest Ways To Save Time In Your Business
It’s easy to start to get frustrated and overwhelmed or even burned out when you think there just aren’t enough hours in the day, but there are some easy ways to save time in your business, and once you put them into action, everything will suddenly become clearer and easier.
Why Data Security Matters in Workforce Management Software
Secure your workforce management system against cyber threats with best practices in data protection, compliance, and advanced security features.
Zendesk’s Acquisition of Tymeshift: What Does It Mean for Workforce Management?
This article explores Zendesk’s acquisition of Tymeshift, highlighting the risks of vendor lock-in and advocating for flexible, standalone workforce management solutions.
The Invisible Trap: How Vendor Lock-In Can Quietly Undermine Workforce Management
Discover the hidden risks of vendor lock-in in workforce management, how it impacts flexibility and innovation, and actionable strategies to stay in control of your WFM choices.
Small Ways To Improve Customer Service Agent Efficiency
This article discusses common productivity challenges for customer service agents and provides strategies like enhanced training, better tools, building a knowledge base, and fostering a positive work environment to improve efficiency.
Black Friday 2024 Deals For Software (SaaS) Tools
Check out these deals from our friends around the web
Staying Focused when Traveling for Business
From practice to socializing, here are some valuable suggestions when traveling for business
Optimizing Workforce Management: Comparing Two Approaches for Multichannel Support
How to calculate staffing requirements based on forecasts of multiple channels
How To Take Good Care Of Your Team As An Employer
7 Top tips that you can follow to ensure that you are taking good care of your team as an employer.
Maximize Efficiency with Our Free Overtime & Cost Projection Calculator
Use our Free Overtime & Cost Projection Calculator
Understanding Performance Metrics: Making Sense of Forecast Errors
This article explains key performance metrics like MAPE, WAPE, MAE, RMSE, and coverage metrics, breaking down their uses, strengths, and weaknesses to help evaluate forecasting accuracy effectively.
Soon Now Featured on AITools Inc.: Discover the Power of AI-Driven Workforce Management
A Comprehensive Guide to Workforce Management in Healthcare Facilities
Explore a comprehensive guide to workforce management in healthcare facilities, covering key aspects like efficient scheduling, compliance, technology integration, and the impact on staff satisfaction and patient care.
9 Best Libraries to Create Stunning Graphs: A Comprehensive Comparison in 2024
Discover and compare 9 top graph libraries to create stunning data visualizations, exploring their strengths, ease of use, and best use cases to find the perfect fit for your project.
7 Workforce Management Platforms Revolutionizing Healthcare Scheduling in 2024
Discover the top 7 workforce management platforms revolutionizing healthcare scheduling, helping healthcare providers streamline operations, boost efficiency, and improve patient care.
Why We Built the Text-to-Schedule Shift Generator: Simplifying the Complex with AI
We’re excited to announce the launch of our Text-to-Schedule Shift Generator—a tool that lets you create a full week’s schedule from a simple prompt. Just describe your business needs, and our AI generates an optimized shift structure in seconds. Whether you run a café, retail shop, or medical clinic, this tool is designed to save you time, reduce stress, and simplify the entire scheduling process. Try it out today and see how it can transform your workforce management.
In-Depth Review of Toolnest.ai: The Ultimate AI Tools Directory
Toolnest.ai is more than just an AI tools directory—it’s a dynamic, continuously evolving resource that provides users with access to high-quality, well-organized tools.
The Ultimate Guide to Staffing Software for Small Businesses
Finding the right staffing software for your small business.
10 Reasons Why You Need Employee Task Management Software
Employee task management software helps teams organize, assign, and track tasks efficiently. Soon simplifies this by offering a centralized platform where managers can assign tasks, monitor progress, and keep everyone on the same page. With real-time updates, task prioritization, and seamless integration with scheduling, Soon boosts productivity and ensures teams stay aligned. Perfect for businesses looking to streamline workflows and improve accountability.
How to Check Your DMARC Policy Using MXToolbox
An easy way to check and analyze your DMARC policy is by using MXToolbox, a trusted and popular tool for email infrastructure monitoring.
Staff Time Management Software 101: Boost Team Productivity with Soon
Discover how Soon's staff time management software can streamline scheduling, improve team productivity, and simplify managing your staff. Get practical tips and insights to optimize your operations and grow your business.
Common User Complaints About Shifts in Microsoft Teams—and Why Many Are Turning to Soon
This article highlights common frustrations users face with Shifts in Microsoft Teams and explains why many are switching to Soon for a more intuitive, reliable, and user-friendly workforce management solution.
The Sling Chronicles: A Balanced Look at Scheduling Successes and Shortcomings
This article highlights common user frustrations with Sling's scheduling software and explains why many businesses are switching to Soon for its intuitive interface, reliable performance, and advanced workforce management features.
When I Work: Common User Complaints and Why Many Are Switching to Soon
This article outlines common user complaints about When I Work and highlights why many businesses are switching to Soon for a more intuitive, flexible, and reliable workforce management solution.
10 Scheduling Strategies to Maximize Team Efficiency
Discover 10 effective scheduling strategies to enhance team productivity and employee satisfaction, creating a balanced work environment.
Understanding Capacity Planning in Contact Centers: An Introduction
Capacity planning is crucial for balancing customer demand with workforce management in contact centers.
What is a Contingent Workforce Manager?
Learn how a Contingent Workforce Manager strategically oversees and optimizes a company's flexible workforce to drive agility, efficiency, and compliance in today's dynamic business environment.
Harnessing Network Economies: Lessons from Roman Roads for Modern Startups
Exploring how the strategic infrastructure of the Roman Empire and the principles of network economies from Hamilton Helmer's "7 Powers" can guide modern startups in building robust and effective distribution channels.
Crafting Compelling Content with McKee’s Storytelling Secrets
Exploring Humor, AI, and the Attention Economy in Business Communication
Announcing Soon's Official Newsletters
We’ve launched newsletters on both Substack and LinkedIn
How to Get Your DUNS Number for Free: A Quick Guide
Learn how to get your DUNS number for free with this quick guide. Discover the backstory of how a frugal Dutch founder navigated through Google's and Microsoft's confusing processes, only to find a simple solution from Apple. Save time and money by following these easy steps!
Winning the Customer Support Game: Leveraging Shep Hyken's Principles for a Competitive Edge
A customer support superhero team embodies Shep Hyken's principles, transforming exceptional service into a powerful differentiator in a competitive market.
Onboarding New Users: Lessons from Shigeru Miyamoto
A few things we can learn from the grand master of game design himself when we need to onboard new users
The JOLT Effect: Unlocking the Secret to Overcoming Customer Indecision
The JOLT Effect" is a sales strategy framework that helps startup founders overcome customer indecision by empathetically diagnosing hesitation, offering tailored solutions, simplifying choices, and confirming commitment.
Why Supporting Local Startups is the Smartest Play for CIOs
Supporting local startups is a strategic move for CIOs to drive innovation, enhance flexibility, and maximize ROI while fostering a thriving tech ecosystem.
How to Become a Level 5 Leader
Discover how to become a Level 5 leader by embracing humility and professional will, and guide your organization from good to great with actionable steps and insights.
Effective Police Patrol Scheduling: Comprehensive Strategies and Patterns
This article provides a comprehensive overview of various police patrol scheduling strategies, detailing their methodologies, benefits, and applications to optimize law enforcement effectiveness and community safety.
Achieving the Lollapalooza Effect in Business
This article explores how businesses can achieve extraordinary success by leveraging the Lollapalooza Effect through a combination of mental models, rational decision-making, aligned incentives, and continuous learning.
Sustainable Productivity: Enhancing Large Organizations with the 20 Mile March
For large organizations striving to maintain productivity and growth, Amundsen’s philosophy offers a timeless strategy: achieve greatness through disciplined, incremental progress.
Should Your Business Stop Using Cash? The Answer May Surprise You
The purpose of this post is to look at the benefits of going cashless and then look at some of the drawbacks so you can make up your own mind.
Why ChatGPT and LLMs Aren't Ideal for Automatically Generating Shift Schedules
This article explores why large language models (LLMs) like ChatGPT are not suited for generating shift schedules. It delves into the differences between LLMs' text generation capabilities and the specialized techniques required for scheduling, such as Constraint Programming and Operations Research. The piece also provides a scientific explanation of how LLMs work, highlighting their limitations in handling precise and structured tasks.
Rethinking Traditional Scheduling: Why It's Time for a Change
This post explores why traditional scheduling might not be the best approach and offers innovative alternatives that can benefit both employees and employers.
Navigating Parkinson's Law in Modern Business Practices
Learn how to navigate Parkinson's Law in modern business practices to boost efficiency and productivity. Explore strategies for setting clear deadlines, streamlining processes, and promoting effective time management to prevent work from expanding unnecessarily.
The Tipping Point of Customer Service: A First Principles Approach
Discover how first principles thinking can revolutionize customer service by breaking down processes to their fundamental elements and rebuilding them for innovation and efficiency. Learn practical steps and real-world examples to enhance customer satisfaction and gain a competitive edge.
"Disagree and Commit": A Lesson in Swift Decision-Making from Amazon's Playbook
Explore the "disagree and commit" decision-making strategy used at Amazon to enhance team dynamics, accelerate decision-making, and drive innovation. Learn practical tips for implementing this approach in your business.
7 Predictions About the Future of the Modern Workplace
From AI to an older workforce, the business world is changing. Here are 7 predictions about where things are going with the modern workplace.
How to Master Shift Planning Tools for Efficient Scheduling
Discover the best shift planning tools to streamline workforce management. Learn how to choose, implement, and stay ahead with future trends in shift planning tech.
How to Optimize Workforce Management Software for Efficiency
Explore the world of workforce management software: uncover key features, benefits, and implementation strategies for efficient business operations.
How to Master Employee Scheduling Software for Efficient Workforce Management
Discover the top employee scheduling software solutions and learn how to streamline your workforce management effectively. Explore benefits, features, and future trends in scheduling technology.
8 Tips for Hiring and Paying Independent Contractors: A Guide for Small Business
Explore 8 essential tips for hiring and paying independent contractors, designed to help small businesses leverage freelance talent for growth, compliance, and successful project outcomes. Learn to define needs, negotiate contracts, and streamline payments.
Enhancing Work-Life Balance with Soon: Leveraging Science for Better Schedules
The story behind the science backed approach to better work life balance with our auto-scheduler
Soon: The Pinnacle of Scheduling Excellence According to Tekpon
This article celebrates Soon's recognition by Tekpon as one of the Best Scheduling Software for 2024, emphasizing its unique features that elevate business efficiency. It highlights Soon's innovation, user-focused design, and the impactful way it simplifies scheduling tasks, setting it apart from other software options. The piece underscores Soon's role in transforming business operations and enhancing customer engagement through its adaptable and intuitive platform.
10 Best Programming Languages For Web Development
The 10 programming languages mentioned below deliver anything that your client can ever desire.
Maximizing Cold Outreach Success with Apollo: A Case Study from Soon
Discover how Soon leverages Apollo for cold outbound sales, transcending traditional templates and targeting strategies to connect with decision-makers and drive meaningful engagement. Learn from our journey and results.
Understanding Swing Shifts in Workforce Management
Explore the flexibility and challenges of swing shifts in workforce management, and learn how they can impact organizational productivity and employee work-life balance.
Been Burned by Affiliate Programs? Soon Has Too. Here's Why We Recommend Reditus.
This is the affiliate program we use and probably the one you as a SaaS founder are looking for as well.
SEO Made Fun: Level Up Your Website with Morningscore
Ditch the spreadsheets and spreadsheets of data! Morningscore makes SEO fun & easy with gamified tasks, actionable insights & a supportive community. Level up your website & conquer the SERPs - try it free today! #SEO #morningscore #seotools
Strategies for Improving Operational Efficiency in Healthcare: A Blend of Innovation and Wit
Dive into the dynamic world of healthcare operational efficiency with our insightful article. Discover innovative strategies that blend technology, lean management, and staff empowerment to streamline processes and enhance patient care.
Support Level Up: Revolutionizing Customer Service Training with AI
Try our custom GPT to level up your support game. Free to use, forever.
Elevating Customer Service: A Blueprint for Excellence
The five key principles for delivering exceptional customer service, emphasizing empathy, satisfaction, active listening, patience, and caring as the foundation for customer service excellence.
Definitive Guide to Back-Office Operations and Processes
Unlock the secrets to boosting your business efficiency with our definitive guide on optimizing back-office operations. Explore strategic insights into enhancing HR, finance, IT, and customer service processes for unparalleled organizational success
Mastering Call Center Shrinkage: Strategies for Efficiency and Productivity
Explore effective strategies to tackle call center shrinkage, enhancing operational efficiency and customer satisfaction. Dive into forecasting, real-time monitoring, and agent engagement for a seamless service experience.
Making The Most Productive Use Of Your Team
This article delves into the complexities of managing a team as a valuable yet costly asset. It outlines practical steps to enhance productivity, including setting clear performance metrics, teaching prioritization techniques, employing batch workload management, reducing distractions, adapting to individual schedules, providing constructive feedback, listening to employee suggestions, and implementing reward systems. Each strategy is aimed at ensuring your team's output exceeds their cost, a challenging but essential equation for business success.
Introducing Soon's Auto-Scheduler: Revolutionizing Workforce Management
Discover Soon's latest innovation: the Auto-Scheduler. Streamline your workforce management with our intuitive, customizable scheduling tool. Ideal for optimizing team assignments, reducing manual workload, and enhancing overall efficiency. Experience the future of scheduling with Soon's Auto-Scheduler. Try it now and transform your team's productivity.
5 Tips to Start Embracing New Technology in Your Workplace
Learn how to effectively integrate new technology in your workplace with five practical tips: assessing the right tech for your business, involving your team in the process, investing in training and support, starting small and scaling up, and regularly evaluating the technology's impact to enhance efficiency and competitiveness.
Running A Business From Home? Here's How
Discover essential tips for efficiently running a business from home, including creating an effective workspace, handling products and payments, optimizing your website, and managing remote employees, all in one comprehensive guide.
Why Specialized Tech Is Better For Your Business
When you choose something that’s been specifically designed for your sector rather than something more generalized, it’s highly likely you’ll get more use out of it, and it will benefit you more. Here’s why.
How AI Will Change Customer Support Forever | OpenAI and Sam Altman Predictions
Exploring the transformative impact of AI in customer support, with insights from OpenAI and Sam Altman.
Untangling the Tricky Trio: Cue, Queue, and Que
Understanding the nuances of language is crucial, especially when it comes to words that sound similar but have different meanings and usages. This article delves into the distinct differences between "cue," "queue," and "que," providing clarity and guidelines for their correct usage.
Schedule Adherence in Workforce Management: Strategies for Planners and Managers
Discover effective strategies to maintain schedule adherence in workforce management, ensuring efficiency and productivity in the workplace.
The Evolution of Customer Service: A Deep Dive into BPO and Call Centers
Unravel the intricacies of these two models, highlighting their evolution, distinct roles, and impact on modern businesses.
Nailing The Basics: Setting Up Your Pop-Up Shop for Success
What Accessibility In Business Really Looks Like
Take a look at what accessibility in business can really look like, and how to make sure you are offering it well.
ChatGPT vs GPT-4: The Key Differences Between Conversational AI and Advanced Language Models
Discover the key differences between ChatGPT and GPT-4, two advanced language technologies developed by OpenAI, and learn how to choose the right tool for your specific needs in chatbot applications, content creation, and more.
Mastering Appointment Scheduling: Exploring the 8 Essential Types
Appointment scheduling, a crucial aspect of time management, involves various types that cater to different needs and scenarios.
Understanding Unemployment Benefits for Seasonal Employees in the United Kingdom
Seasonal work can be a valuable source of income, but it can leave employees unsure about their eligibility for unemployment benefits during the off-season. Learn about the eligibility requirements for Jobseeker's Allowance and other benefits in this blog post.
Understanding Unemployment Benefits for Seasonal Employees in the United States
Seasonal employment can provide valuable work experience and income, but it can leave employees unsure about their eligibility for unemployment benefits during the off-season. Learn about the unemployment benefits available for seasonal employees in the United States in this blog post.
Understanding Unemployment Benefits for Seasonal Employees in Canada
Seasonal employment is a great opportunity for work experience and income, but it may leave employees unsure about their eligibility for unemployment benefits during the off-season. In this blog post, we'll discuss the unemployment benefits available for seasonal employees in Canada, along with other benefits that can help during the off-season.
Introducing Soon Pulse: Revolutionizing Operations with AI-Generated Reports from Employee Feedback
Boost your team's productivity and morale with Soon's new AI-powered employee feedback tool. Learn how Pulse can revolutionize your workforce management process today.
How Tony Hsieh and Zappos Competed with Amazon
Despite competing with giants like Amazon, Zappos was able to differentiate itself and carve out a niche in the market.
Understanding Unemployment Benefits for Seasonal Employees in Australia
Seasonal work can provide valuable income and work experience, but it can also leave employees unsure about their eligibility for unemployment benefits during the off-season. Learn about the unemployment benefits available for seasonal employees in Australia in this blog post.
Demystifying the Math in Erlang-C Traffic Model for Non-Mathematicians
Many non-mathematicians find it challenging to understand the math behind the model. In this essay, we will demystify the math in Erlang-C for non-mathematicians by explaining the concepts and providing examples.
Seasonal Work and Unemployment Benefits: What You Need to Know
Seasonal work can be a great way to gain work experience and earn some extra cash, but it can also leave you wondering if you're eligible for unemployment benefits during the off-season. In this blog post, we'll discuss the ins and outs of seasonal work and unemployment benefits, and provide resources for further reading on specific countries.
Daring Leadership in the Restaurant Industry: Lessons from Brene Brown
In this blog post, we'll explore the principles of daring leadership in the restaurant industry from the perspective of Brene Brown. Learn how to create a culture of trust, belonging, and accountability to manage your restaurant team effectively.
A Beginner's Guide to Managing a Customer Support Team
As a new manager, managing a customer support team can be overwhelming. In this blog post, we'll provide tips and strategies to help you manage your team effectively and provide exceptional customer service.
Understanding the Erlang-C Traffic Model
The Erlang-C traffic model is a widely used mathematical tool for predicting the performance of call centers, customer service centers, and other service-oriented facilities.
Decoding Customer Support Jargon: A Guide for Newcomers
We will explain some of the most common terms and phrases used in customer support to help newcomers decode customer support jargon.
On-The-Job Training (OTJ): Definition and Concept
On-the-job training, also known as OTJ, is an effective method for training employees by allowing them to learn in a real-world environment while performing their actual job duties. In this blog post, we discuss the importance and advantages of on-the-job training and provide steps for implementing an effective training program. Discover how on-the-job training can help improve productivity, reduce costs, and enhance employee satisfaction.
The Importance of Effective Training for New Employees
Starting a new job can be overwhelming, but effective training can help new employees get up to speed quickly. Learn why training is important and get tips on how to make the most out of your training experience in this blog post.
15 Employee Appreciation Ideas to Boost Morale and Retention
Showing employee appreciation is crucial for building a positive and productive workplace culture. Check out these 15 employee appreciation ideas that can help boost morale, increase job satisfaction, and ultimately lead to better retention rates.
Unlock the Power of 360 Degree Employee Feedback for Growth and Success
Discover the benefits of using 360 degree employee feedback to drive growth and success in your organization.
10 Fun and Effective Team Building Games for New Hires
Looking to build a strong and cohesive team with your new hires? Check out these 10 fun and effective team building games that can help your new employees get to know each other and feel more comfortable in their new workplace.
The Art of Managing a Store Team: Lessons from Seth Godin
In this blog post, we'll explore the art of managing a store team from the perspective of Seth Godin. Learn how to inspire your team, create a positive work environment, and achieve your sales goals.
Cold Emailing Potential Customers: The Best Way to Approach Them
Learn the best way to go about cold emailing potential customers.
Servant Leadership: Leading with Purpose and Empathy, According to Robert K. Greenleaf
A Beginner's Guide to Managing a Sales Team
As a new manager, managing a sales team can be overwhelming. In this blog post, we'll provide tips and strategies to help you manage your team effectively and achieve your sales goals.
The Power of Employee Retention: Lessons from Oprah Winfrey
In this blog post, we'll explore the importance of employee retention from the perspective of Oprah Winfrey, a media mogul and business leader. Learn how to create a positive work environment, foster a culture of growth and development, and retain your top talent.
The Ultimate Guide to Managing Rotating Shifts
As a new manager, scheduling a team with rotating shifts can be overwhelming. In this blog post, we'll provide tips and strategies to help you manage rotating shifts effectively and keep your team running smoothly.
The 7 Best Teams Apps for Scheduling and Planning
Streamline your team's planning and scheduling with these seven awesome apps! From task tracking to collaborative projects, maximize efficiency with the best cloud-based software.
5 Types of Scheduling Programs Every Company Should Know
Explore five essential types of scheduling programs every company should know about. Learn how you can use them efficiently to optimize productivity, profitability, and growth!
How Shifts in Teams Bring Efficiency to Companies
Learn how shifts in teams can improve overall efficiency in companies. Discover strategies on how to bring better organization, productivity, and communication to your team and business.
The Ultimate Guide to Finding the Right Scheduling Software
Struggling to find the best scheduling software? Let this comprehensive guide be your savior! Read through and learn step-by-step how to identify the solutions available and choose the one that suits your organization perfectly!
What is Workforce Management and How It Improves Productivity
Achieve better results with an effective workforce management system. Read this guide to understand more about the concept, principles, and ability for improved productivity through proper utilization of resources.
Effective Team Scheduling: A Guide for Managers
Managing a team's schedule can be a complex and time-consuming task. This guide covers the basics of team scheduling, including how to create a schedule, manage changes and conflicts, and communicate the schedule to your team. Read on for tips and strategies to make your team scheduling more efficient and effective.
The best customer service software of 2022
This no-nonsense lists will help you find the right customer service software for your business.
Make Brand Positioning in 2023 Easy With This Informative Research
As an entrepreneur, you should be aware that increasing the likelihood of your company's success is dependent on aligning your company's name, identity, and other branding aspects with the expectations of your target market.
Black Friday Deal 2022
Get 35% discount on the Soon Business plan
How to forecast for the holidays – like a boss
National holidays are famous for messing up your customer service forecast and planning. Especially on the days between Christmas and New Year’s it’s hard to forecast the number of customers that are going to reach out to you.
7 tips to prepare your customer success team for Black Friday.
With the coming of Black Friday magic, it’s crucial to prepare for this period of time. Altogether, we have to focus on one goal — to deliver our best to stay on top in this competitive race. We have come up with 7 tips to prepare your customer success team for Black Friday.
Customer Retention: Why It Is Important & How to Improve It
Retention is the act of encouraging existing clients to return to the brand again and again. And it’s beneficial to companies in many ways, from ensuring a stable flow of orders to a higher return on investment (ROI).
How to land your first customer success job (Part 1)
Our complete guide on how to land your first customer success job.
How does eCommerce Automation Impacts Your Business?
Learn how eCommerce automation can help your business grow.
Using SEO to Boost Customer Service
If you want to give quality customer service on a digital scale, here’s how you can use SEO for your online channels
Time blocking: How to prioritize your time with Soon
Like the best Y Combinator startups
Which help docs should you write
A quick tip on how we always know what articles to write for our support docs at Soon.
Using automatic schedule to boost efficiency and productivity
The holy grail of employee scheduling, fully automate and optimise the schedule to create a schedule with one click
How Call Center Agents Can Set Up A Home Office
Whether it's done on a remote or hybrid model, encouraging telework means employers can save on office space and parking costs while simultaneously improving employee productivity and job satisfaction.
How to Keep Your B2B Customers Coming Back
Loyal customers spend 67% more than new customers and provide up to 80% of a brand’s revenue despite representing a minority of customers.
4 Tips to Reduce your sales cycle time by 70%
Close more deals in a shorter period of time.
Why Employee Engagement Is Key to Long-Term Business Success
Employee engagement is about making employees commit to the company. Consequently, it contributes to the success of a business. We'll dive further into why a business needs employee engagement to succeed.
A guide to rotating shift implementation
6 essential elements to set up shift rotations
Best When I Work Alternative for Growing Teams in 2023
Compare Soon versus WhenIWork
Actionable Ways Every Startup Can Use to Retain Customers
What are the best strategies to retain customers in Startup? 5 technique startups can use for customer retention.
Workload: Our Smart & Time-saving Strategy To Launch A New Feature
Workload feature, launched as beta. How Soon took a slightly different approach to launch a new feature.
The State of Customer Service in 2020
State of the industry annual survey for customer service 2020. A global survey which highlights the customer service trends you need to know.
Is Your Excel Employee Schedule Template Enough?
Your weekly Excel schedule template might need to go. 3 reasons why your Excel employee schedule template needs to go.
Is Your Company Prepared For The New Normal: Flexible Work?
Flexible work is becoming the new normal. Is your business ready? Tips for successfully embracing the new normal flexible work.
How to Create a Customer-Centric Business: Open Up Your Hours
Let your business focus on creating a positive experience for the customer. Open up your business hours and be one step closer to a customer centric business.
5 Key Aspects of Outstanding Customer Service
How do you deliver outstanding customer service? Use these 5 key elements and your company will definitely benefit from it.
Soon: Employee Scheduling Software Named 2018 Business Software Rising Star - Finances Online.com
Described as "intuitive" in creating, sharing, and executing team schedules, Soon garnered the review platform's Premium Usability award for 2018. They even mentioned it as one of the top employee scheduling software alternatives to other popular platforms.