Soon Optimize

Workforce Optimization Software for Squared Efficiency

Forecast staffing needs, auto-fill shifts, and assign intraday activities optimally in seconds. Soon delivers fully optimized schedules that adapt to your team’s needs, helping your team run at its best every day.

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WFM²

Optimization TOOLS

Scheduling Optimization Made Simple

Soon’s optimization tools adapt your workforce schedules to real business demand. Forecast staffing needs, auto-fill shifts, and balance intraday activities while saving time, staying compliant, and respecting employee contracts and preferences. Keep your teams happier, your customers better served, and your operations running at their best.

accurate Forecasting

Smarter Staffing with Forecasting

Soon’s forecasting tool transforms historical data and workload trends into accurate staffing predictions. Plan ahead, prevent overstaffing or understaffing, and build smarter schedules based on real demand.

Connect historical data to accurately forecast staffing demand at 15-minute, hourly, and daily intervals

Customize forecasts for your business by adjusting for events, holidays, anomalies, and operating hours

Convert forecasts into accurate staffing plans using business-specific inputs like service levels, shrinkage, and occupancy

Optimize shift coverage and intraday plans with real-time updates, demand-driven adjustments, and shared visibility

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View volume forecasts and staffing requirements by channel.

Soon Auto-Schedule Configuration - Select Optimization Goal

automated shift assignment

Auto-Assign Shifts Optimally in Seconds

Fill shifts in seconds with ease. Soon’s auto-scheduler instantly assigns the right people while ensuring compliance with labor rules and your business policies, helping you save time and avoid scheduling errors.

Automate shift assignment to fill thousands of shifts in seconds, saving hours of manual effort

Ensure 100% compliance with all legal requirements and internal scheduling policies

Optimize shift allocation to meet business goals like cost efficiency and fair workload distribution

Eliminate shift coverage gaps and manual errors with smart staffing automation so you can focus on higher-value tasks

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INTRADAY ACTIVITY OPTIMIZATION

Optimize Intraday Activity Scheduling

Assign intraday tasks in seconds with precision. Soon’s activity solver schedules the right people to the right tasks using your team rules, improving coverage, ensuring compliance, and cutting manual planning time.

Set custom scheduling rules like time windows, priorities, concurrency limits, total duration, and more

Assign intraday tasks based on forecasted needs to ensure accurate coverage without overstaffing or understaffing

Assign tasks based on skills to ensure only eligible team members are scheduled

Increase task efficiency, improve shift planning, and boost team productivity

"Soon's optimization tools have completely transformed how we build our schedules. We used to spend hours manually assigning shifts and balancing workloads. Now, everything happens in seconds and our team coverage has never been more consistent."

Guido Rietveld

WFM Specalist | stadgenoot

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Bring Optimization Into Your Workforce Planning

Start automating your scheduling workflows with smart tools built for speed, accuracy, and compliance. From forecasting to shift assignment and intraday planning, Soon helps you create optimized schedules that adapt to your business needs with no manual effort required.

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Manual Scheduling vs Smart Optimization Tools

Why Manual Scheduling Costs More Than You Think

Manual planning may feel manageable, but it creates hidden risks that grow fast. Whether you rely on spreadsheets or outdated tools, it slows you down, increases errors, and makes it nearly impossible to scale. Teams end up guessing, reacting late, and struggling to meet demand, often at the cost of compliance, service levels, or morale.

Soon replaces that guesswork with precision. From forecasting staffing needs to assigning shifts and balancing intraday tasks, everything adapts to your rules, demand, and team structure. You save time, avoid costly mistakes, and make better decisions with confidence.

Manual Scheduling

Stress, Guesswork, and Mistakes

Prone to errors and delays from manual calculations

Hard to stay compliant with laws and contracts

Limited visibility into long-term staffing needs

Rigid plans that cannot adapt to demand shifts

Time consuming and difficult to scale efficiently

Lacks fairness and transparency for your teams

Smart Optimization with Soon

Control, Clarity, and Confidence

Adapts to business changes in real time

Aligns with labor laws and contract agreements

Predicts staffing needs across time horizons

Balances coverage while reducing extra costs

Scales effortlessly with your growing team

Improves team experience with fair schedules

Frequently Asked Questions

Dive into our FAQ section for all the answers you need.

What is workforce schedule optimization?

Workforce schedule optimization is the process of automatically generating the most efficient work schedules based on demand forecasts, labor rules, employee availability, and business goals. It helps reduce overstaffing and understaffing while improving productivity and coverage.

How does Soon help optimize workforce schedules?

Soon uses forecasting, constraint-based shift assignment, and intraday activity planning to automatically build accurate and compliant schedules. It adapts to your staffing needs in real time, helping you reduce manual effort, meet service levels, and stay within labor budgets.

Can I customize the auto-scheduling logic?

‍Yes, Soon allows you to define detailed scheduling rules including shift lengths, roles, contract hours, skill matching, concurrency, timing windows, and more. You can configure the solver to reflect the unique needs of your business, no matter how complex.

What is the difference between shift optimization and intraday activity scheduling?

‍Shift optimization assigns employees to shifts based on constraints like availability, roles, contract values, and compliance. Intraday activity scheduling goes deeper by assigning specific tasks—like calls, chats, or meetings—within those shifts, ensuring the right workload is covered minute by minute.

How accurate is demand forecasting in Soon?

‍Soon’s forecasting engine uses historical workload data and custom volume drivers to generate staffing predictions at 15-minute, hourly, or daily intervals. You can adjust for holidays, events, or anomalies to improve accuracy and align forecasts with real business scenarios.

Is it possible to compare forecasted demand with actual coverage?

‍Yes, Soon provides visual comparisons between forecasted staffing needs and actual scheduled coverage. This helps you identify gaps, spot understaffing and overstaffing, and make quick adjustments to keep your workforce aligned with demand.

Does Soon ensure compliance with labor laws and contracts?

‍Absolutely. Soon’s scheduling engine accounts for your defined legal and contractual rules, including break timing, maximum working hours, skill qualifications, and more. This helps reduce compliance risk while simplifying complex planning tasks.

Can I undo or adjust automated schedules before applying them?

‍Yes. Every auto-schedule comes with full preview, undo, and redo capabilities. You can review, make adjustments, and only apply changes when you are confident the schedule meets your operational needs.

Is Soon’s optimization tool suitable for large teams?

‍Yes, Soon is built to scale. You can schedule thousands of shifts or assign tasks across large teams in seconds, all while maintaining accuracy, compliance, and flexibility.

I have more questions. Can I speak to someone on the team?

Definitely! Contact us.